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Frequently asked questions
Search or browse answers about trials, billing, onboarding, and your workspace.
How does the free trial work?
Start a 0-day trial with no credit card. Create your clinic workspace, pick a plan, and explore the admin panels. Upgrade anytime from billing.
Which languages are supported?
The platform marketing site and clinic public website support English and Arabic, including full RTL layout for Arabic.
How do I change or cancel my plan?
Active subscribers manage plans from the billing dashboard. If Stripe customer portal is enabled, use it for self-service changes. Otherwise email support with your clinic name.
I cannot log in to my workspace
Confirm you are using the admin URL for your clinic subdomain. Reset your password from the login page. If the issue persists, open a ticket with your clinic name and email.
How fast will support respond?
We typically respond within one business day for trial and active subscribers. Urgent billing or access issues are prioritized.
Can I pay by bank transfer?
Clinic billing workflows support invoices and balances in Clinic OS. Optional third-party payment integrations (for example Stripe) can be connected when enabled for your clinic workspace. Enterprise deployments can request bank transfer or invoice billing for the Clinic OS subscription itself — contact support with your clinic details. ZAIXOS Account / Paddle handles Clinic OS SaaS subscription checkout; ZAIXOS does not operate as a payment processor.
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