Support
Help center
Search answers or choose how you want to reach our product team.
AI assistant
Instant answers about trials, billing, and workspace access.
Support ticket
Tracked request routed to our product team.
Email us
support@zaixos.com
Frequently asked questions
Search or browse answers about trials, billing, onboarding, and your workspace.
How does the free trial work?
Start a 0-day trial with no credit card. Create your clinic workspace, pick a plan, and explore the admin panels. Upgrade anytime from billing.
Which languages are supported?
The platform marketing site and clinic public website support English and Arabic, including full RTL layout for Arabic.
How do I change or cancel my plan?
Active subscribers manage plans from the billing dashboard. If Stripe customer portal is enabled, use it for self-service changes. Otherwise email support with your clinic name.
I cannot log in to my workspace
Confirm you are using the admin URL for your clinic subdomain. Reset your password from the login page. If the issue persists, open a ticket with your clinic name and email.
How fast will support respond?
We typically respond within one business day for trial and active subscribers. Urgent billing or access issues are prioritized.
Can I pay by bank transfer?
Card checkout runs through Stripe when enabled. Enterprise deployments can request bank transfer or invoice billing — contact support with your clinic details.
No articles matched your search. Try the assistant or open a support ticket.