Terms of Service

These Terms of Service ("Terms") govern your access to and use of Clinic OS, operated by ZAIXOS at https://clinic.zaixos.com and related applications, dashboards, and services (collectively, the "Service").

By accessing, registering for, purchasing, or using the Service, you agree to these Terms, our Privacy, and our Refunds. If you do not agree, do not use the Service.

You may use the Service only if you can form a binding contract under applicable law in your jurisdiction and are not prohibited from using the Service under applicable law. The Service is intended for dental clinics and other professional organizations, not for personal consumer entertainment use.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" includes that organization.

You are responsible for your account, your clinic workspace, and for all activity that occurs under them. You agree to:

• Provide accurate account and clinic information and keep it up to date
• Maintain the confidentiality of credentials and sign-in methods
• Control staff invitations and role permissions in your workspace
• Notify us promptly if you suspect unauthorized access
• Use the Service in compliance with these Terms and applicable law

Authentication is managed through ZAIXOS Account. You remain responsible for activity in your Clinic OS workspace.

Clinic OS is cloud software for dental clinic operations. Depending on your plan and clinic country profile, the Service may include scheduling, patient records, billing workflows, team access, a clinic website, AI-assisted drafts that require human approval, and related workspace tools.

Current plan names, prices, and included features are shown on our Pricing page and in ZAIXOS Account. We may modify, suspend, or discontinue features. We do not guarantee that any specific feature will remain available indefinitely.

Free or trial access, when offered, is for evaluation only and may be limited by published usage caps. No credit card is required to start a free evaluation unless stated at signup.

Clinical decisions, patient care, professional licenses, and compliance with healthcare, privacy, and dental-practice rules remain solely your responsibility. AI suggestions, reports, and drafts are operational aids and require human review before use.

"Customer Data" means information you and your staff submit to the Service, including clinic settings, staff records, patient records, appointments, invoices, files, and website content. You retain ownership of Customer Data.

You grant ZAIXOS a limited license to host, process, transmit, and display Customer Data only as necessary to operate, provide, secure, and support the Service, enforce plan limits, and comply with law.

You represent that you have all rights and lawful bases needed to submit Customer Data, including personal information about patients and staff, and that your use does not violate these Terms or applicable law.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Provide or advertise medical diagnosis, treatment, or clinical care as if it were performed by ZAIXOS
• Infringe intellectual property, privacy, or publicity rights
• Upload unlawful, fraudulent, deceptive, or harmful content
• Attempt to bypass usage limits, authentication, billing controls, or security measures
• Probe, scan, or test the vulnerability of systems without authorization
• Reverse engineer the Service except where permitted by law
• Resell, sublicense, or provide the Service to third parties except as expressly allowed in writing

The Service, including its software, branding, logos, website, user interface, documentation, and underlying technology, is owned by ZAIXOS or its licensors.

Paid plans grant a non-exclusive, non-transferable, limited right to use Clinic OS for your clinic operations during the paid subscription term, subject to plan limits and these Terms. Evaluation access is licensed only for evaluation. Except for the limited rights expressly granted, no license is granted to you in ZAIXOS intellectual property.

The Service offers subscription plans with included features and usage limits. Current plan names, prices, and included features are shown on our Pricing page and in your ZAIXOS Account billing area.

When you reach a plan limit, some features may be paused until your usage resets, you upgrade, or you contact support. Unused plan allowances do not roll over unless explicitly stated in your plan terms.

Paid plans may be billed on a recurring monthly or annual basis in the currency shown at purchase, plus applicable taxes. Taxes on Clinic OS software subscription orders are calculated and collected by Paddle.com as Merchant of Record. Checkout for paid plans is handled through ZAIXOS Account using Paddle. ZAIXOS is not itself a payment processor and does not store full payment card numbers in the Clinic OS application.

By subscribing, you authorize ZAIXOS Account and Paddle to charge your selected payment method on a recurring basis until cancellation. Pricing, billing interval, and what you are buying are shown before you complete purchase. If a payment fails, we may suspend or limit access to paid features until payment is resolved.

Plan changes and cancellations are managed in ZAIXOS Account when self-service billing is available. Otherwise, contact us at hello@zaixos.com. Buyer billing support and returns for Paddle orders are also available through Paddle.com.

You may cancel future billing at any time through ZAIXOS Account billing tools when available, by contacting hello@zaixos.com, or through Paddle buyer support. Cancellation stops future charges. Unless a refund applies under our Refunds, access to paid features may continue through the end of the current paid billing period.

Paid Clinic OS software subscriptions include a 30-day money-back guarantee from the order completion date. Details, including how to request a refund and how Paddle handles returns, are in our Refunds.

This refund commitment applies to self-serve Clinic OS software subscriptions. It does not apply to separately contracted Professional Services or custom engagements.

Nothing in these Terms limits any non-waivable refund rights you may have under applicable consumer protection law.

We may suspend or terminate your access to the Service if we reasonably believe you have violated these Terms, created security or legal risk, engaged in abuse or fraud, failed to pay applicable fees, or if we must do so to comply with law or protect the Service and other users.

You may stop using the Service at any time. Provisions that by their nature should survive termination will survive, including ownership, disclaimers, limitations of liability, and indemnification.

The Service may rely on or link to third-party services, including authentication, Paddle checkout, hosting, and optional clinic-side integrations. Your use of those services may be subject to separate terms and privacy policies. ZAIXOS is not responsible for third-party services except to the extent required by applicable law.

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis. ZAIXOS disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that it will meet clinical, regulatory, or business requirements specific to your practice. The Service is not a substitute for professional dental or medical judgment.

To the maximum extent permitted by applicable law, ZAIXOS and its affiliates, officers, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of the Service.

To the maximum extent permitted by applicable law, ZAIXOS's total liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid to ZAIXOS for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100), except where applicable law requires otherwise.

Some jurisdictions do not allow certain exclusions or limitations of liability, so some of the above may not apply to you.

You will defend, indemnify, and hold harmless ZAIXOS and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to Customer Data, your use of the Service, your clinical or operational practices, or your violation of these Terms or applicable law, except to the extent caused by ZAIXOS's intentional misconduct or negligence where liability cannot be excluded by law.

These Terms are governed by the laws applicable to ZAIXOS's operation of the Service, without regard to conflict-of-law principles, except where mandatory local consumer protection or other laws in your jurisdiction require otherwise.

Before initiating formal legal action, you agree to contact us at hello@zaixos.com and attempt to resolve the dispute informally. Billing disputes for Paddle orders may also be raised with Paddle.com.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. If we make material changes, we may provide additional notice where appropriate. Your continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires otherwise.

If we change this refund policy, product terms, or buyer support contact details, we will update this website and notify Paddle as required.

Questions about these Terms?

Email: hello@zaixos.com

Product website: https://clinic.zaixos.com

Paddle buyer support: Paddle.com