سياسة الاسترداد والإلغاء

This Refund and Cancellation Policy applies to paid Clinic OS software subscriptions sold by ZAIXOS through ZAIXOS Account. Clinic OS is dental clinic operations software — not a medical service, medical advice, or healthcare provider operated by ZAIXOS.

This page is the dedicated refund and cancellation policy for Clinic OS. It supplements our خطط البرنامج page and the payments, cancellation, and refund sections in our الشروط.

This policy does not cover separately contracted Professional Services, custom development, or enterprise engagements, which are governed by their own agreements.

ZAIXOS does not take card details and is not itself a payment processor for Clinic OS subscriptions. Paddle.com collects payment, calculates applicable taxes, issues receipts, and handles returns for those orders. Buyer billing support is available through Paddle.com and through hello@zaixos.com.

Paid plans may be billed on a recurring monthly or annual basis in the currency shown at purchase, plus applicable taxes. The plan, price, billing interval, and what you are buying are shown before checkout. Subscriptions renew automatically until cancelled.

By subscribing, you authorize ZAIXOS Account and Paddle to charge your selected payment method on a recurring basis until cancellation. If a payment fails, we may suspend or limit access to paid features until payment is resolved.

The 30-day window is measured from the order completion date of the relevant charge, including the initial paid purchase and later renewal charges. Paddle.com, as Merchant of Record, handles returns. When a refund is approved, it is processed through Paddle. Timing can vary based on your payment method.

Nothing in this policy limits any non-waivable refund rights you may have under applicable consumer protection law.

You may cancel future billing at any time through billing tools in ZAIXOS Account when available, by contacting hello@zaixos.com, or through Paddle.com.

Cancellation stops future charges. Unless a refund applies under the 30-day money-back guarantee, you may retain access to paid features through the end of the current paid billing period. Unused plan allowances do not roll over unless explicitly stated in your plan terms.

Email hello@zaixos.com with the email address used at purchase, the clinic or workspace name, and the order or receipt reference if you have it. You may also use our التواصل page or Paddle buyer support at Paddle.com.

We aim to respond to billing requests within one business day. If a billing issue is not resolved, you may also contact Paddle, which handles customer service inquiries and returns for these orders.

Professional Services, custom software engagements, consulting, implementation, and other separately contracted work are outside this self-serve SaaS subscription refund flow. Fees, cancellation, and refund terms for those engagements are set in the applicable contract or statement of work and are not sold through Paddle checkout on this site.

Questions about cancellation or refunds?

Email: hello@zaixos.com

Paddle buyer support: Paddle.com

Related pages: خطط البرنامج · الشروط